Refund & Support Policy

01 Introduction

Thank you for shopping at MagnusPro.shop. We appreciate your business and strive to provide high-quality digital products and related services.

This policy explains how purchases, digital delivery, product updates, technical assistance and exceptional purchase-related issues are handled.

By completing a purchase through MagnusPro.shop, you acknowledge that you have reviewed the product information and agree to the applicable purchase terms.

02 Digital Products

MagnusPro.shop provides digital products and electronically delivered services. These may include:

• Trading indicators and related software.
• MT4 / MT5 digital products.
• Software files and downloadable tools.
• Digital courses and educational material.
• E-books and other digital publications.
• Templates, scripts and digital resources.
• Other electronically delivered products.

Unlike physical products, digital products can be delivered and accessed electronically. For this reason, purchases are treated differently from conventional physical-product purchases.

03 Purchase & Refund Information

MagnusPro.shop does not provide a standard refund facility for successfully delivered digital products.

Once the purchased digital product, download access, license or other applicable digital service has been successfully provided, the transaction is generally considered final.

Customers are therefore requested to carefully review the product description, features, compatibility requirements and other available information before making a purchase.

A refund is not normally available simply because a customer changes their mind, decides not to use the product, or no longer requires it.

04 Product Delivery

Depending on the product, access may be provided through email, download links, customer accounts, dashboards, license systems or another electronic method.

05 Product Updates

From time to time, MagnusPro.shop may release new versions, bug fixes, compatibility improvements, feature enhancements or other product updates.

Customers should keep their registered email address active and regularly check their inbox, spam or junk folders for important product-related communications.

The availability and frequency of updates may vary according to the product and its applicable terms.

06 Customer Email Responsibility

Customers are responsible for providing accurate contact information during checkout.

• Please provide a valid email address.
• Keep access to the registered email account.
• Check spam and junk folders when necessary.
• Keep account information secure.
• Inform support if important account information changes.

MagnusPro.shop cannot be responsible for issues resulting from an incorrect email address, inaccessible mailbox, full inbox or customer email filtering settings.

07 Duplicate Purchases

If the same product is accidentally purchased more than once, please contact our support team within 7 days of the relevant transaction.

We may review the transaction details and determine whether the purchases constitute a genuine duplicate order.

Where a genuine duplicate transaction is verified, an appropriate resolution may be considered at our discretion.

08 Delivery Issues

If you have completed a purchase but have not received the expected digital product, download access or license information, please contact our support team as soon as possible.

We may request your order number, registered email address, payment information or other details required to locate and verify the transaction.

If the issue is confirmed to be related to our delivery system, we will make reasonable efforts to restore access or provide an appropriate resolution.

09 Technical Assistance

We provide reasonable assistance for issues directly related to the purchased product.

Depending on the product, assistance may include basic installation guidance, activation help, download assistance and troubleshooting of supported environments.

Support does not necessarily include custom development, personal configuration, third-party software support or modifications outside the original product.

10 Product Compatibility

Customers should check the compatibility and technical requirements of a product before purchasing.

Compatibility may depend on operating systems, MetaTrader versions, broker environments, devices, servers, third-party platforms or other technical conditions.

If a product is used in an environment that is not supported or does not meet the stated requirements, assistance may be limited.

11 Trading-Related Products

Some products available through MagnusPro.shop may be related to trading, chart analysis, indicators or trading tools.

Such products are tools and should not be considered a guarantee of profit or a promise of specific financial results.

Trading decisions are made by the customer, and market conditions can affect the performance or usefulness of any trading-related tool.

The inability to achieve a particular trading result does not normally change the digital-product purchase terms.

12 Customer Account & License

Customers are responsible for keeping their account credentials, license information and download access secure.

License information should not be publicly shared, redistributed or provided to unauthorized persons.

Where unauthorized sharing or misuse affects product access, additional verification may be required before assistance can be provided.

13 Exceptional Purchase Issues

Although MagnusPro.shop does not operate a standard refund facility for successfully delivered digital products, certain exceptional situations may be reviewed individually.

Such situations may include a verified duplicate transaction or a confirmed technical failure resulting in non-delivery.

Any resolution in an exceptional situation will be determined after reviewing the relevant transaction and circumstances.

14 Information Required for Assistance

To help us investigate a purchase-related request, customers may be asked to provide:

• Order number.
• Name used during purchase.
• Registered email address.
• Product name.
• Date of purchase.
• Description of the issue.
• Screenshots or other relevant information, where applicable.

Providing complete information can help our team identify and resolve the issue more efficiently.

15 Support Availability

Support response times may vary depending on the number and complexity of requests received.

Requests may also take additional time during weekends, holidays, maintenance periods or periods of unusually high support volume.

Customers are requested to avoid sending multiple duplicate messages about the same issue, as this may make the request more difficult to track.

16 Additional Assistance

Some requests may require manual handling or assistance beyond the normal scope of product support.

Where additional manual assistance is requested after the applicable standard support period, a service fee may apply depending on the nature and complexity of the request.

Standard support terms may vary by product. Where any additional service is chargeable, applicable details can be communicated before the requested manual service is undertaken.

17 Custom Requests

Requests that require work beyond the original product may be treated separately from standard customer support.

• Custom software modifications.
• Individual feature development.
• Special platform configuration.
• Third-party software setup.
• Personalized technical implementation.
• Other work outside the original product scope.

Availability and pricing for such requests may be determined separately based on the work involved.

18 Refund Information at a Glance

19 Policy Updates

MagnusPro.shop may update or revise this policy from time to time to reflect changes in our products, services, support process or business operations.

The latest version will be published on this page, together with the applicable update date.

Customers are encouraged to review the latest policy before making future purchases.

20 Contact Us

If you have any questions regarding your purchase, product delivery, license activation, product updates or technical assistance, please contact our support team.

For faster assistance, please include your order number and the email address used during your purchase.